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Frequently Asked Questions

How do I place an order in the Wow Brand shop?

Simply navigate to the product you’d like to purchase in the shop, select the options and quantities you’d like, and place your order!

How can I get in touch with you

Shoot us an email at hello@wowcacao.com and we’ll get back to you right away.

I’m a store and want to start selling Wow Brand. How do I get started?

Your store is about to get way cooler. Learn more about opening a wholesale account with Wow Brand and reach out to us at hello@wowcacao.com

Will I receive notification or a tracking number when my order ships?

Yes. We’ll send a shipment tracking number via email when your order has been processed. We ship from multiple warehouses , so you may receive more than one notification.

What’s your return policy?

We do our best to make sure you are in love with your order, but we know things happen. if you are ever unhappy with your order please reach out to customer service at hello@wowcacao.com. We are more than happy to work with you to replace or exchange your order.

If you are ever unsatisfied, we ask that you return your order in its original packaging within fourteen (14) days of your receipt of product. Once received and inspected by Wow Brand, we are happy to issue an exchange or refund (minus shipping costs) when applicable. We are unable to restock or issue refunds for bulk products at this time.

To create a claim, please email us at hello@wowcacao.com and include:

  • Name
  • Order #
  • Reason for return
  • Image of product

What do I do if I think my Wow Brand order is lost?

If you suspect your order has been lost or misplaced, we suggest that you reach out to the shipping provider you selected in your checkout with your order tracking information first, before emailing us at hello@wowcacao.com. They can usually resolve these type of issues.

Does Wow Brand ship outside of the US?

Currently, no. We hope to in the future, though!

Managing Your Account

How do I manage my account?

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How secure is the admin area?

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How do I cancel my account?

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